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The Four Seasons Hotel BakuModern hotels have become not only centers of entertainment but also important hubs for business. As such, they have to meet extensive security, engineering, and telecommunications requirements. 
Today, many hotels strive to provide guests with a high level of personalized service including high-speed Wi-Fi Internet connection, voice mail, caller ID, multilingual greetings and announcements, and teleconferencing and at the same time increase hotel management efficiency. For many hotels, this means upgrading or replacing existing private branch exchange (PBX) technology, automating many existing services, and installing new power, security, and management systems. 

BELTEL has had substantial experience of successful project delivery in the hotel industry. Our experience as a company with a solid track record of successful implementation of large projects allows us to meet the requirements and standards of major international hotel operators and offer our clients a unique package of advanced technologies and solutions that will enable them to do business globally in the 21st century.
BELTEL has worked with large international hotel chains including Four Seasons, Marriott, Carlson Rezidor Hotel Group, Accor Hotels, Hyatt, Starwood Hotels & Resort Worldwide, AZIMUT Hotels, IHG, Belmond Hotels and others.

Success stories

Accor Hotel Complex, Moscow

Accor_Bahkrushina_sm.jpgMoscow Accor Hotel Complex occupies a 14-storey building and has a total area of 35 thousand square meters. The complex is managed by the hotel operator Accor and comprises tree hotels that differ in terms of format and price: Mercure Moscow Paveletskaya 4* hotel, ibis Moscow Centre Bakhrushina hotel, and ADAGIO Moscow Paveletskaya" 4* aparthotel, Russia’s first hotel under this brand. Making part of a single complex, each hotel is independent, and has its own entrance and rooms. To select a provider of infrastructure, the customer invited bids fr om companies that could offer an end-to-end approach to the implementation of all low-current and IT systems, and had previous experience in Accor hotel projects. One of the key requirements was integration with the hotels’ Opera PMS system.

Beltel proved to meet all the requirements and eventually won the contract. The Beltel team accomplished the whole scope of work related to providing building infrastructure. We designed and put in place the following systems: BMS, telephony, LAN and Wi-Fi, SCS, fire warning and evacuation management, automation of gaseous and dry chemical fire suppression, automation of water-based fire suppression, security alarm, security CCTV, and multimedia system.

According to Accor’s requirements, the LAN and Wi-Fi solution comprises two physically separated data networks — one for the guests and one for the administration. The Wi-Fi network fully meets Accor’s coverage needs. The capacity of the advanced telephone network is 590 analog ports for guest rooms and service areas, and 148 digital ports for personnel. The hotel complex is fully covered by a DECT-based wireless network, which makes hotel personnel available at all times.

For efficient operation of the building, the Beltel team implemented a Building Management System (BMS). The BMS has tools to view the status of engineering systems and enables control of those systems based on access rights. Such centralized access to information improves personnel efficiency and helps to reduce the building operation costs.

Safety of the guests is top priority for every hotelier. For early detection and prevention of emergency situations, the perimeter of the hotel complex is equipped with CCTV cameras that allow recording of HD video. To enable timely evacuation in the event of fire, Beltel provided two racks of amplifying and control equipment, approximately 1,200 loudspeakers of the public address system, and 100+ special sound alarms for disabled rooms. There are many other systems in the hotel complex that make it entirely safe and comfortable for both guests and employees.

Seven conference rooms of the hotel complex that vary in size are available to organizers of events. Four of them can be transformed into a single open-space area of 240 m2. All the rooms have state-of-the-art multimedia solutions. Every meeting room entrance is equipped with a Digital Signage monitor.

“We have been welcoming guests at our hotel complex for a year. Over this period, we saw for ourselves that the solutions provided by Beltel were of the highest quality and allowed our guests feeling comfortable and safe”, says Thierry Brinte, general manager, Combo Accor Hotels Moscow.

Beltel is also responsible for 24×7 technical support of the entire building infrastructure it provided.

Park Inn by Radisson Airport St. Petersburg

Park Inn by Radisson Pulkovo.jpgLocated in close vicinity to St. Petersburg Pulkovo Airport, Park Inn by Radisson Airport St. Petersburg hotel has 200 rooms and is owned by the international hotel chain Rezidor.

One of the services offered by Park Inn by Radisson Airport St. Petersburg is the Interactive IPTV Enterprise system from Otrum implemented by Beltel. With this system the guests can watch TV programs, as well as enjoy access to news feeds, weather info, etc., while the hotel management can take advantage of additional opportunities to advertise services. All the rooms are equipped with LED TVs from LG.

Guests in the hotel lobby can find useful information about the services of the hotel chain by means of an Otrum Digital Signage display.

Besides, the Beltel team provided the hotel with a local area network. According to Rezidor’s standard requirements, it comprises three segments: the administration segment, the guest segment, and the IPTV segment. All infrastructure put in place by Beltel fully complies with the highest standards of a modern international hotel chain.

Radisson Resort, Zavidovo

Radisson Resort Zavidovo.jpgThe new Radisson Resort Zavidovo hotel is located in Tver Oblast (Region), Russia, and managed by the international hotel chain operator Carlson Rezidor.

For the comfort of the guests all the rooms are equipped with advanced hotel TV sets form LG integrated with Otrum Enterprise IPTV system. On top of watching TV channels, guests can view news feeds, weather forecasts, airport information, etc. With this system, which was supplied and integrated by Beltel, the hotel can advertise additional services such as spa, restaurants, and many others. Besides, the Beltel team equipped the hotel with the Otrum Digital Signage solution — the displays installed in the hotel lobby, restaurants, bars, at conference room entrances, and in other public areas show useful content, such as information about ongoing events, opening hours of restaurants, etc.

All the works related to the deployment and integration of the IPTV and Digital Signage systems were accomplished by Beltel, a Platinum Partner of Otrum. The solutions provided by Beltel help Radisson Resort Zavidovo to provide world-class services, and make staying in this hotel a great experience for its guests.

The Four Seasons Hotel in Baku

The Four Seasons Hotel Baku is a new, five-star luxury hotel located in the capital of Azerbaidjan Baku. BELTEL was selected in a competitive bid to design and install a new telecommunications system supporting 1,200 ports. The new system is a dedicated IP communications solution with flexible configuration for over 1,200 ports, and enhanced user functionality. It features voicemail, automatic call distribution, recorded announcements, and a user-friendly interface, among other things. These features improve hotel services and increase productivity. The new telephone system allows hotel guests to enjoy improved connectivity.

To further automatize the hotel’s operations, we installed a hospitality management system – a comprehensive software solution consisting of integrated modules designed for various aspects of hotel management including reservations, front-desk operations, call accounting, housekeeping, inventory management, and hotel accounting.

Park Inn by Radisson Nizhny Tagil

Park Inn Nigniy Tagil.jpgPark Inn by Radisson Nizhny Tagil hotel became the first one of this hotel chain in the city, and the twentieth hotel of this brand in Russia.

All 127 rooms are equipped with an interactive hotel IPTV system by Otrum Enterprise. This allows to inform the guests about various hotel promotions. Also, besides the usual TV channels, billing, weather information and news feed functions are available to guests.
The project included smart TV sets by Samsung of special hospitality series, which have integrated support of interactive hotel TV by OTRUM Enterprise without an additional set-top box.

The hotel information board Rezidor DIPS 46″ Portrait Totem Glass front is placed in the hotel lobby. It provides guests with information about offers and promotions, placed by the headquarters of Rezidor, as well as information posted by hotel services, such as a calendar of events, navigation information, promotions, weather forecast, currency exchange rates, tourist information, etc.

Park Inn by Radisson Novokuznetsk

Park Inn by Radisson Novokuznetsk.jpgPark Inn by Radisson Novokuznetsk, the hotel managed by international hotel operator Rezidor, offers 174 rooms, including 164 standard, 2 rooms for disabled people and 8 suite rooms. The hotel also includes 7 meeting rooms and multifunctional conference hall.

BELTEL system integrator, that has considerable experience in the implementation of similar projects for the hotel operator, was invited for the construction of telecommunication infrastructure of the hotel as well as the IPTV and Digital Signage systems installation, that shall meet the requirements of Rezidor.

Flexible and redundant hotel PBX is based on Avaya Aura Communications Manager. It is integrated with the hotel management system and provides a modern set of voice communications functions — from wake up to room status for guests and staff.

Within the project BELTEL specialists have also implemented SCS, LAN and Wi-Fi systems, that satisfy the highest standards of the international hotel chain.

All rooms are equipped with LED TV sets by LG, that include the interactive hotel IPTV system by Otrum Enterprise. This makes it possible to broadcast in the rooms not only the typical TV channels, but also hotel services information, and additional entertainment services.

For more complete informing about the current promotions, available services, as well as to broadcasting information about the events in the hotel’s conference area, Digital Signage system by Otrum is installed.

The infrastructure fully meets the international standards of Rezidor Group, and ensures guests a comfortable stay.

Novotel Krasnoyarsk Center and Ibis Krasnoyarsk Center

Ibis Novotel Krasnoyarsk Center.jpg“Novotel Krasnoyarsk Center” hotel includes 110 rooms. There is also a multi-functional conference area consisting of 7 halls, the first Russian GourmetBar restaurant, 24×7 bar, fitness center, web-iMac corner and wellness center with sauna, hammam and relaxation room at visitors` disposal. “Ibis Krasnoyarsk Center” consists of 116 rooms, Ibis Kitchen restaurant, 24×7 bars and a business corner.

The task for BELTEL company has been to build the infrastructure for the whole hotel complex, including PBX, LAN, Wi-Fi, CCTV and multimedia equipment in conference halls. The main requirement was to ensure compliance with the Accor international hotel operator standards.

As a result of the project all the tasks have been successfully completed. Safety of guests is provided by 106 internal and 19 external cameras, with live image being transmitted to the clock control room which is 24×7 operating.

The telephone services for hotel guests and staff are provided by PBX with the hospitality functions. The telephone number and voice mailbox are automatically activated on guest check-in. The feature of the alarm clock, which can be easily set up via prompts in guest`s native language is also at guest`s disposal. The hotel staff also uses the DECT phones. Both hotels` telephony infrastructure is controlled by a single management system.

“Novotel Krasnoyarsk Center” and “Ibis Krasnoyarsk Center” hotels have a common telephony and CCTV systems infrastructure, that allows to optimize the cost of its creation and subsequent operation. BELTEL specialists also implemented LAN and Wi-Fi systems. The chosen solution fully satisfies the requirements of Accor.

Novotel Krasnoyarsk Center offers seven halls of different sizes for a variety of activities. If necessary, three of them can be transformed into a single area of 249 square meters. BELTEL equipped the halls with modern multimedia solutions: audio systems, switching and control, as well as projection equipment. A distinctive feature of all halls is user friendly and easy to use management system, with comfortable and safe interactive control interface. Transformable rooms have their own management systems. The effect of each of them extends over the entire room when rooms are being merged. Apple iPad can be also used as a mobile control system.

Holiday Inn Ufa

Holiday Inn Ufa.jpgThe Holiday Inn Ufa hotel belongs to the Intercontinental Hotel Group international hotel network. The hotel features 193 rooms, five conference halls and eight configurations of halls. The total area of the facility amounts to 15.5 thousand square metres. The Holiday Inn Ufa hotel was built for the 2015 SCO and BRICS summits, which posed further requirements for the facility to be put into operation and demanded higher reliability the infrastructure, which would correspond to the high level of state occasions. We were faced with the goal of providing the hotel with the following systems: Telephony, LAN, Wi-Fi, BMS, SCS and Access Control, as well as the video surveillance, alert, evacuation control and fire alarm systems. Equipment and software from the leading manufacturers was used during the completion of the project. For example, Avaya solutions were used for the construction of the infrastructure, since they not only correspond to the functionality demands, but also happen to be more competitive than the previously considered equivalents. “At Intercontinental Hotels Group, an optimal combination of cost and efficiency of the solutions is an important criterion for the selection of the supplier. We have decided in favour of Avaya telecommunication solutions, since Avaya and Beltel were able to offer the best possible balance of cost and functionality”— says Igor Speransky, the regional manager for technology in Russia at Intercontinental Hotels Group. As part of the project, BELTEL introduced a BMS system of 4000 controllable points, which realised the automation and supervision of the following systems: ventilation and air conditioning, electrical appliances, inside and outside electrical lighting, heat supply unit, water supply, refrigeration, bedroom equipment, dimmed lighting of public areas, including the reception and the lobby. The centralised control of engineering systems of the building allows reducing energy and staffing costs, increasing the level of comfort and security of the guests and the staff due to timely detection and elimination of alarming events. The constructed infrastructure corresponds to the demands of the Intercontinental Hotels Group international network and allows for maximum comfort and security of the guests of the hotel, as well as the participants of the BRICS and SCO summits, which took place in Ufa in June 2015.

Verba Mayr

Verba Mayr_sm.jpgVerba Mayr — is a level 4*S hotel and high-class medical center. Health Center is located in the Moscow suburb, in the ecologically clean forest zone.
82 rooms of “Comfort”, “Junior Suite” and “Suite Deluxe” categories are at guests` disposal. All rooms have a relaxing outlook on the forest. The Deluxe Suites have a separate room for medical procedures.

BELTEL system integrator was invited for the construction of modern infrastructure, that will ensure comfort and safety of guests, as well as the staff efficiency. While selecting solutions the main criteria has been high quality with a limited budget. The PBX, LAN, Wi-Fi, video, SCS and cable TV systems have been implemented within the project.

The Four Seasons Hotel Lion Palace St. Petersburg

The Four Seasons Hotel Lion Palace St. Petersburg

The Four Seasons Hotel in St. Petersburg is one of Russia’s finest hotels with heritage 19th-century interiors and ultramodern infrastructure. BELTEL was chosen to provide the infrastructure design and installation to support telephone, WiFi, television, and CCTV networks throughout all areas of the hotel. We designed and installed a complex LAN infrastructure to provide high-speed Internet access and guest e-services, Internet Protocol TV, a telephone system supporting up to 1,000 ports with voicemail, a WiFi network, and operator consoles for 20 operators for organizing a call center. We also installed a new billing system for automated charging and a guest-room management system, an integrated guest-room automation and energy management system which controls many functions within the guest room.

These advanced technologies have enabled the hotel to provide guests with a highly personalized experience and at the same time increase productivity and efficiency of many hotel operations including front desk, housekeeping, and guest services.